TECHNICAL SUPPORT
Keep your engineering workflow moving.
Start with the guidance below. For a workflow question, include the app, the task and a sanitised description of the issue.
GETTING STARTED
How do I choose a workflow?
Start with the decision you need to make. Know organises evidence; Assess examines condition and risk; Plan defines the work; Execute supports controlled delivery; Assure checks the close-out record.
TECHNICAL QUESTIONS
What information should I include?
Provide the app name, a short description, the expected result and the steps that led to the issue. Remove confidential data, asset identifiers and personal information from any example.
ENGINEERING BOUNDARIES
Can Paydo confirm that equipment is safe?
An advisory output does not certify fitness for service or approve continued operation. Use your facility’s authorised engineering review process and engage an appropriately competent professional.
DATA HANDLING
Should I send plant records?
Do not send restricted drawings, process data or inspection reports through a general enquiry. Agree a suitable secure transfer process and confidentiality arrangements first.
URGENT ISSUES
Is this an emergency support service?
No. For an incident, imminent hazard or suspected loss of containment, follow your site emergency procedures. Do not wait for a response through this website.